Timber-style bay windows installed by Homebrite for a Kent property

Homebrite Windows

How We Work: A Clear Path from Enquiry to Aftercare

We run every project in clear stages so you know what happens next, what it costs, and how long it should take before installation begins.

What You Can Expect on Every Project

This process combines what customers have consistently asked for over the years: clear communication, accurate surveying, measured installation, and dependable support after completion.

Our Six-Step Delivery Process

Each stage below is managed in order, so specification, timing, and workmanship stay aligned from first contact to final sign-off.

Home improvement enquiry planning with windows and natural light

1. Enquiry

Start with a straightforward enquiry

Tell us what you are replacing, what matters most to you, and your ideal timescale. We keep this first step practical and clear.

  • Phone, email, or online enquiry with no obligation.
  • Initial guidance on styles, glazing options, and likely budget ranges.
  • Flexible appointment slots, including daytime, evening, or weekend survey visits.
Typical timing: same-day or next-working-day response.
Get a free quote
Survey-stage white casement windows photographed during property assessment

2. Survey

Detailed home survey and measurements

A trained surveyor visits your property to confirm dimensions, assess access, and identify any structural or planning considerations before ordering.

  • Measured survey for each opening and frame type.
  • Advice on materials, finish options, ventilation, safety glazing, and security upgrades.
  • Checks for condition of reveals, cills, and surrounding fabric to avoid surprises on install day.
Typical timing: booked within a few days of your enquiry.
View window styles
Window specification and security detail used to prepare an installation quote

3. Quote

Transparent quote with confirmed specification

We provide a written quote tied to your measured specification so you can compare options properly before making any decision.

  • Itemised pricing by product and opening where needed.
  • Clear explanation of glass performance, including energy ratings and U-value choices.
  • Lead-time guidance based on selected colours, hardware, and bespoke upgrades.
Typical timing: issued after survey and specification review.
Energy ratings and U-values
Manufactured window system and profile detail prepared for installation

4. Manufacturing

Made-to-measure manufacturing and order tracking

Once approved, your order enters production using your final measurements and agreed configuration.

  • Products are made to the agreed size and finish, not generic stock units.
  • Build schedule accounts for profile system, glazing package, and custom hardware.
  • You receive installation planning updates so timing is clear before fitting starts.
Typical timing: standard orders often complete in weeks, with bespoke finishes taking longer.
Double glazing options
Window installation showing fitted acoustic glazing and frame sealing

5. Installation

Professional installation and site care

Installers fit your new windows to measured tolerances, check operation, and leave spaces tidy at the end of each day.

  • Frame removal and fitting sequence planned room-by-room to minimise disruption.
  • Sealing, fixing, and adjustment completed for weather performance and smooth operation.
  • Hardware and locking points tested before each opening is signed off.
Typical timing: many projects complete in one to three days depending on scope.
Window security standards
Completed window handover with energy performance information

6. Handover & aftercare

Handover, guarantee, and long-term aftercare

At completion we walk through operation and maintenance, confirm paperwork, and stay available for aftercare support.

  • Final walkthrough covering opening/locking operation and everyday care.
  • Installations are covered by Homebrite’s 10-year insurance-backed guarantee.
  • If anything is not right, aftercare support is arranged through our team.
Typical timing: handover on completion day, with support available after install.
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Typical Project Timeline

Exact timing varies by scope, access, and finish choices, but this is the usual order so you can plan around works.

Week 0

Enquiry and survey booking

Initial call, requirements capture, and survey appointment scheduling.

Week 1

Survey complete and quote issued

Measured specification confirmed, options compared, and final scope agreed.

Weeks 2-6

Manufacturing and installation planning

Order progresses through production with installation date coordination.

Install week

Fitting, testing, and clean down

Windows are installed, adjusted, and checked before project sign-off.

Completion

Handover and guarantee documentation

Operation guidance, paperwork, and aftercare routes confirmed.

Do I need to commit at the enquiry stage? +

No. Your enquiry and survey are there to scope the project and confirm accurate options. You can review your quote before deciding.

Can surveys be arranged outside normal working hours? +

Yes. Where practical, Homebrite can arrange daytime, evening, or weekend survey appointments to suit your schedule.

How accurate is the quote before installation? +

Quotes are built from measured survey data and agreed specification details, so pricing and scope are clear before manufacturing starts.

How long does manufacturing usually take? +

Lead time depends on system, finish, and bespoke elements. Standard ranges are often quicker, while special colours and upgrades may take longer.

What happens after installation day? +

You receive a completion walkthrough, care guidance, and guarantee support information so any post-install questions can be handled quickly.

Is the installation guaranteed? +

Yes. Homebrite installations are backed by a 10-year insurance-backed guarantee and are installed to meet current building regulation expectations.

Next step

Ready to Plan Your Windows Project?

Get an instant quote with clear timelines, specification choices, and installation planning from the start.