10-Year Installation Guarantee
Homebrite installations are backed by a 10-year insurance-backed guarantee, as outlined in legacy and current Homebrite materials.
Homebrite Guarantee Guide
Guarantees, Coverage and Claims - Clearly Explained
This page explains how Homebrite guarantee support is structured: what is typically covered, what is usually excluded, and how to start a claim if you need help.
- 10-year insurance-backed installation guarantee
- Clear coverage and exclusions summary
- Defined claims pathway and aftercare support
- FENSA and recognised accreditation routes
Guarantee at a Glance
These are the core guarantee principles reflected across Homebrite legacy site content, current messaging and manufacturer documentation.
Product-Specific Manufacturer Cover
Manufacturer-backed terms can vary by product system and finish. Your final quotation and handover pack confirm the exact durations and conditions.
Workmanship Sign-Off
Installations are surveyed, fitted, checked and signed off so any installation-related issues can be identified and resolved through the correct support route.
Aftercare Documentation
You receive paperwork for guarantee, compliance and care guidance so expectations are clear after installation day.
Product Guarantee Bands
Guarantee duration and terms can differ by product family. Always treat your order confirmation and guarantee certificate as the controlling documents.
uPVC and Aluminium Window Systems
10-year installation guarantee with insurance-backed protection, plus system-specific manufacturer terms.
Coverage scope is confirmed on your order and guarantee paperwork, including frame, glazing and hardware elements where applicable.
Timber and Specialist Systems
Certain crafted timber systems in CWG technical literature show extended manufacturer warranties (for example, up to 30 years for rot/fungal protection on specified products).
These terms are product-dependent and conditional; always refer to the issued manufacturer and installer documents for the exact cover.
Security and Smart Hardware Options
Optional PAS 24 / Secured by Design configurations and connected hardware can carry their own product-level terms.
If selected, those terms are documented separately in your specification and handover pack.
What Is Typically Covered
- Manufacturing defects covered by the relevant installer/manufacturer terms.
- Sealed glazing-unit failures where covered by the issued guarantee.
- Eligible hardware or ironmongery defects under the product terms.
- Installation workmanship correction where an issue is caused by fitting.
- Aftercare support and assessment pathway for reported defects.
What Is Usually Excluded
- Damage caused by accidental impact, misuse, or unauthorised modification.
- Issues linked to poor maintenance, unsuitable cleaning methods, or neglect.
- Condensation or moisture issues driven by internal environment and ventilation conditions.
- Damage caused by extreme weather events, flooding, fire, or other external incidents.
- Problems introduced by third-party ancillary products not included in the agreed scope.
Important: exact terms depend on the installation date, selected product system, manufacturer conditions and your signed documents. If wording differs, your issued paperwork takes precedence.
How the Claims Process Works
A clear process helps resolve issues faster and with fewer surprises. Start with documentation and photos so the support team can route the case correctly.
1
Log the Issue
Contact Homebrite with your installation details, photos/videos, and a short description of the issue so triage can start quickly.
2
Check Documentation
Your guarantee paperwork is reviewed to confirm the applicable cover, responsible party, and any product-specific conditions.
3
Inspection and Diagnosis
If needed, a site inspection is arranged to verify root cause and whether the issue falls under installation or product terms.
4
Resolution
Eligible issues are resolved through adjustment, repair, or replacement in line with the relevant guarantee terms.
5
Close-Out and Care Advice
You receive confirmation of the completed action and any practical care/maintenance guidance to help protect long-term performance.
Certifications and Standards
Guarantee confidence is strongest when product performance, installation standards and compliance routes are all aligned.
FENSA and Building-Regulation Pathways
Replacement-window projects follow the required compliance and certification process for qualifying installations.
TrustMark Consumer-Protection Standards
TrustMark participation supports vetted standards and a recognised framework for customer confidence.
GGF and CPA Supply-Chain Standards
Trade-body and product-assurance frameworks inform performance and quality expectations across specified systems.
PAS 24 / Secured by Design Options
Selected systems can be specified for enhanced security targets, with scope confirmed at survey and quotation stage.
Guarantees FAQs
Practical answers to common questions before and after installation.
Is every Homebrite installation covered by a 10-year guarantee?
Homebrite materials reference a 10-year insurance-backed installation guarantee. The final scope and conditions are confirmed in your signed documents and handover pack.
Are frame, glazing and hardware all covered?
Cover typically includes multiple components, but exact terms vary by product system, finish and supplier warranty. Your issued paperwork confirms what is covered for your order.
What if I need support years after installation?
Use your installation/guarantee references when contacting Homebrite support. The team can check records, assess eligibility and arrange inspection where required.
Do security upgrades affect guarantees?
Security options such as PAS 24 or Secured by Design can introduce additional product-specific terms. Those are detailed in the agreed specification documents.
Can guarantee terms be affected by maintenance?
Yes. Like most product guarantees, terms can depend on correct use and maintenance. Follow care guidance provided at handover and keep service records where advised.
Ready to Discuss Your Project?
Speak with Homebrite for project-specific guarantee guidance before you commit. We will explain cover, documentation and next steps clearly.
Related Guides
Security
Window Security Standards
Understand PAS 24, Secured by Design and practical security specification choices.
Performance
Energy Ratings and U-Values
Review how whole-window performance data supports comfort and efficiency decisions.
Buying Guide
Windows Buying Guide
Compare specification, installation scope and warranty clarity before you commit.
